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​How are reviews collected?

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Trustpilot users can write reviews on their own initiative or in response to a review invitation email from a business.

Organic reviews

An unsolicited review is called an "organic review". This means the reviewer logs into Trustpilot on their own initiative and writes about their recent experience with a business. The reviewer wasn't invited by the business to write the review.

Reviews by invitation

A surefire way businesses can get Trustpilot reviews is by asking their customers to leave a review. Email invitations can be sent automatically, manually, or through any of our other methods.

Automatic invitations

With automatic invitation methods, such as our Automatic Feedback Service, invitations are automatically sent to customers after a purchase or service experience, making the process faster and easier to manage.

Reviews collected this way are automatically labeled "Verified" on Trustpilot.

Manual invitations

It's also possible to use a manual invitation method to send invitations to customers.

Reviews collected this way are automatically labeled "Invited" on Trustpilot.

More about invitations