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Magento MultiStore Follow

Note: We only support Magento CE 1.8.x to 1.9.x, Magento EE is NOT supported.

If you operate multiple websites that share the same Magento installation and you wish to collect reviews for them separately, you will need to complete the following connect-flow for each of them.

Before you begin, you need to:

  1. Understand how your Magento MultiStore is set up. Read Basics of Magento MultiStore Management to learn more.
  2. Have access to your Magento Admin panel, or to a developer who has access to your Magento Admin panel or your Magento database.

Which Store should I select?

Depending on your Magento MultiStore setup, you can choose to collect reviews for one or more stores separately. If you want to send invitations for a whole Website you should select ALL Stores (Store Groups) created under that Website.

Store Views are not supported by Trustpilot’s Magento App. All emails are sent in one language, using the email template chosen during the setup.

As shown in the example below, if you want to send invitations for all orders made on SecondWebsite.com, on the Multiple Store connect window, you should select both Store Group 1 and Store Group 2.

How do I find my Website ID and Store ID (Store Group ID)?

In your Magento Admin panel, navigate to System > Manage Stores and hover over the hyperlinked website/store names listed under Website Name and Store Name, and the IDs will appear as pop-up text.

If the pop-up text is not appearing when you hover the mouse over a specific store in your version of Magento, you can alternatively click on the specific store and then look in the address bar where there will be a parameter group_id. This is your Store Name ID.

Step-by-step instructions: How to connect multiple Magento stores

Connect your first store, e.g. MainWebsite.com

  1. Once you are logged in to your Trustpilot Business Account, make sure you have selected the desired website e.g. MainWebsite.com
  2. Go to Integrations on the left side panel, and click on Go to Apps page
  3. Go to Magento and click on Connect now
  4. Follow the connect instructions as described in the How-to Guide: Magento Application
  5. When prompted to select one or more stores, select ONLY Store IDs (Store Group IDs) associated with the relevant website e.g. MainWebsite.com
  6. On the last screen, click Go to Dashboard to return to the main Trustpilot Business Account dashboard

Connect your next store, e.g. SecondWebsite.com

  1. At the top of the page on your Business Account dashboard, switch website to the next site you wish to connect e.g. SecondWebsite.com
  2. Go to Integrations and click on Go to Apps page
  3. Go to Magento and click on Connect now
  4. Follow the connect instructions as described in the How-to Guide: Magento Application
  5. When prompted to select one or more stores, select ONLY Store IDs (Store Group IDs) associated with the website you now wish to connect, e.g. SecondWebsite.com
  6. Now click Go to Dashboard to return to the main Trustpilot Business Account dashboard

To connect additional stores, simply repeat the Connect your next store steps.

Basics of Magento MultiStore Management

The Magento MultiStore concept is simple. Under one hood, Magento offers 4 hierarchical levels: Global, Website, Store and Store View. Each of them has a dedicated role.

Global is the top of the hierarchy and refers to the complete installation of Magento. It includes default settings, inventory and other information that is used for Stores (Store Groups) and Store Views.

Website is the second level of hierarchy and it contains one or several stores. If you plan to have different domain names, they belong to this level. One domain name — one website. Pricing, taxes, default currency, payments, shipping, products, customers, and orders are managed at this level as well.

Store (sometimes referred to as Store Group) is the third level of hierarchy, and it is a collection of Store Views. It’s part of the Website level and is used to manage categories, as well as their display on the front-end. Multiple Stores can share a cart, user sessions, payment gateways, etc., but each has its own catalog structure.

Store View is the fourth level of hierarchy, and it is the visual representation of the same store. As a rule, Store Views are used to represent the store in multiple languages, currencies (default currency is set on the Website level) and with different design templates.

Every Magento site will always have at least one Website, one Store and one Store View. When it comes to MultiStore, there are many possible variations of hierarchy creation.

Example: Multiple Stores - more than one store per website

Example: Multiple Stores - one store per website

Example used throughout this article:

In the above example, MainWebsite.com contains 1 Store (Store Group) presented in 3 different languages - English, French, and German. The only difference between the Stores is language; design and functionality are the same.

SecondWebsite.com has 2 configured Stores (Store Groups) and multiple Store Views.

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