Trustpilot's Support Team

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Have a question about our platform? Is there a technical issue that you need solved? Contact Trustpilot Support for advice and assistance.

Our knowledgeable Support Agents know the platform better than almost anyone. They're here to help with practical issues like claiming your business profile and resetting your password. They’re also available to support you and your developers with bigger topics like setting up AFS, APIs, and our integrations, just to name a few.

If you need help with reporting a review or whistleblowing a company, you’ll need to contact our Content Integrity team. You can reach out to them here.

The type of assistance available depends on your pricing plan, but no matter what kind of account you have, you'll always have access to the same friendly, capable Support Agents.

Agents are available Monday to Friday, during the following hours:

Time zone Hours of operation
CET 9 a.m. to midnight
GMT 8 a.m. to 11 p.m.
EST 3 a.m. to 6 p.m.
MST 1 a.m. to 4 p.m.

We offer several ways to get in touch. Browse the options below. 

Contact form

Everyone can send us a message using our contact form. Once you've submitted a request, a Support Agent will get back in touch with you as soon as possible.

If you've sent your request outside of our business hours, someone will contact you the next business day.

Live Chat

The Live Chat feature starts an instant conversation with a Support Agent. It's a great way to get help for pressing issues or answers to quick questions.

You can access Live Chat from the Help Center or from your Trustpilot Business account. To start a chat:

  1. Click the Help button in the lower right-hand corner of the screen.
  2. Type your question into the search field and press enter.
  3. You'll see a selection of suggested articles based on your question. If you'd still like to speak to an Agent, click Live chat.

To get access to Live Chat, you might need to upgrade to another pricing plan.

Trusty the chatbot

Trusty is our chatbot, and a new addition to the team. Trusty helps answer your quick questions, so that agents can spend more time with you on the tough stuff. Just ask your question in the chat and Trusty will answer or guide you to the right agent based on your question. Businesses on a paid plan can chat with Trusty and our agents directly by clicking the help button in the lower right corner of the screen in Trustpilot Business.

By phone

On certain pricing plans, you can request a callback from a Support Agent.  In Trustpilot Business you'll see a question mark icon in the upper-right corner. Click Request a callback. Fill out the information, and someone will get in touch as soon as possible. 

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