Trustpilot's Support Team

Have a question about our platform? Is there a technical issue that you need solved? Contact Trustpilot Support for advice and assistance.

Our knowledgeable Support Agents know the platform better than almost anyone. They're here to help with practical issues like claiming your business profile and resetting your password. They’re also available to support you and your developers with bigger topics like setting up AFS, APIs, and our integrations, just to name a few.

If you need help with reporting a review or whistleblowing a company, you’ll need to contact our Content Integrity team. You can reach out to them here.

The type of assistance available depends on your pricing plan, but no matter what kind of account you have, you'll always have access to the same friendly, capable Support Agents.

Agents are available Monday to Friday, during the following hours:

Time zone Hours of operation
CET 9 a.m. to midnight
GMT 8 a.m. to 11 p.m.
EST 3 a.m. to 6 p.m.
MST 1 a.m. to 4 p.m.

We offer several ways to get in touch. Browse the options below. 

Contact form

Everyone can send us a message using our contact form. Once you've submitted a request, a Support Agent will get back in touch with you as soon as possible.

If you've sent your request outside of our business hours, someone will contact you the next business day.

Live Chat

The Live Chat feature starts an instant conversation with a Support Agent. It's a great way to get help for pressing issues or answers to quick questions.

You can access Live Chat from your Trustpilot Business account.

To start a chat, you can either click on the blue question mark (NEED HELP?) button on the top right, or the green Help button on the bottom right of the screen. From there, follow the instructions to speak to an Agent. 

Trustpilot Business account showing live chat buttons

To get access to Live Chat, you might need to upgrade to another pricing plan.

By phone

On certain pricing plans, you can request a callback from a Support Agent.  In Trustpilot Business you'll see a question mark icon in the upper-right corner. Click Request a callback. Fill out the information, and someone will get in touch as soon as possible. 

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