Contact our Support Team

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Have a question about our platform? Is there a technical issue that you need solved? Contact Trustpilot Support for advice and assistance.

Our knowledgeable Support Agents know the platform better than almost anyone. They can help you with a range of issues, from troubleshooting specific problems to helping you get the most out of your Trustpilot implementation.

You can get in touch via our contact form, live chat, or phone. 

The type of assistance available depends on your pricing plan, but no matter what kind of account you have, you'll always have access to the same friendly, capable Support Agents.

Our agents are available Monday to Friday, during the following hours:

Time zone Hours of operation
CET 9 a.m. to midnight
GMT 8 a.m. to 11 p.m.
EST 3 a.m. to 6 p.m.
MST 1 a.m. to 4 p.m.


Contact form

Everyone can send us a message using our contact form. Once you've submitted a request, a Support Agent will get back in touch with you as soon as possible.

If you've sent your request outside of our business hours, someone will contact you the next business day.

Live Chat

The Live Chat feature starts an instant conversation with a Support Agent. It's a great way to get help for pressing issues or answers to quick questions.

You can access Live Chat from the Support Center or from your Trustpilot Business account. To start a chat:

  1. Click the Help button in the lower right-hand corner of the screen.
  2. Type your question into the search field and press enter.
  3. You'll see a selection of suggested articles based on your question. If you'd still like to speak to an Agent, click Live chat.

Note: To get access to Live Chat, you might need to upgrade to another pricing plan.

By phone

On certain pricing plans, you can request a callback from a Support Agent.  In Trustpilot Business you'll see a question mark icon in the upper-right corner. Click Request a callback. Fill out the information, and someone will get in touch as soon as possible.