Hello! How can we help?

Browse the Trustpilot Support Center to find info on Google Seller Ratings, Rich Snippets, TrustBoxes, Product reviews, plus how-to guides for editing your reviews and account settings

How to send invitation reminders Follow

Invitation reminders is a recommended feature for companies who want to remind their customers to write a review. A reminder will be sent to customers who did not write a review in response to the first email invitation. By activating the invitation reminders feature, you'll offer customers another opportunity to leave a review. Invitation reminders increase your current conversion rate by 35% and we recommend activating it as a way to increase the number of reviews you receive from your customers.

There is an option to set a delay on the invitation reminders feature. This allows you to decide the length of time before a reminder is sent after the initial invitation email. To set the delay, simply choose the number of days/weeks you wish to delay the sending of the reminder.

Please note that all Sender Email information used in the first email invitation will be used again in the reminder email invitation.

How each invitation reminder is triggered

As soon as you send the first invitation email to your customer, a reminder email will automatically be triggered to enter a queue in our database.

If the customer does not write a review during the delay period you’ve preset, they’ll automatically receive a reminder email. Should you choose to deactivate the invitation reminders feature during the delay period, our system will automatically cancel any pending invitation reminders queued in our database.

The invitation reminders template

Note: The content in our invitation reminders template cannot be revised, and it uses the same language settings as your optimized invitation template.
Contact Support