Trustpilot's BigCommerce integration

This feature is included in the Free plan

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Our BigCommerce integration allows you to automate your review collection for service and product reviews, add multiple TrustBox widgets, and invite customers to write reviews. In this article, we’ll show you how to get started.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Install the integration

  1. In Trustpilot Business, go to Integrations > Ecommerce > BigCommerce. Click Connect.
  2. You will be redirected to the Trustpilot Reviews page in your BigCommerce account. From here, click Install.
  3. Review the terms, select the checkbox to accept, then click Confirm.
  4. Select your Business Unit from the drop-down menu. Select the checkbox to accept the terms and conditions. Click Confirm.

Manage the integration

Once you've installed the integration, the Trustpilot Reviews tab is available in your BigCommerce admin panel. You can find it under Apps, on the left-hand panel. From here, you can manage your settings.

Configure your invitations

An order from your BigCommerce web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In BigCommerce, go to Apps > Trustpilot Reviews.
  2. Under Invitations, configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
  3. You can also configure your Sender Name, Reply-to Email, Trustpilot website, Send Delay, Language of email template, and email template
  4. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In BigCommerce, go to Apps > Trustpilot Reviews. Click Product Reviews.
  2. Under Turn product review invitations on, activate the Enable to start getting product reviews toggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

  1. In BigCommerce, go to Apps > Trustpilot Reviews. Click Past Orders.
  2. Under Select all your orders from the past, choose the period you want.
  3. Click Sync up orders to save.

Add or delete a TrustBox

You can add multiple TrustBox widgets to your web pages using your BigCommerce integration.

  1. In BigCommerce, go to Apps > Trustpilot Reviews. Click TrustBox.
  2. Click Try it out. Select the TrustBox you’d like to use.
  3. Choose which page you would like to display the TrustBox on. You can then preview the TrustBox by dragging and dropping it onto your on-site display.
  4. Once you are happy with the position and configuration of your TrustBox, click Publish changes.
  5. If you want to delete a TrustBox from your site, hover over the TrustBox and click the trash bin. Click Publish changes.

Disconnect the integration

Don’t want to use the integration anymore? No problem. Follow these steps to disconnect it:

  1. In BigCommerce, go to Apps > Trustpilot Reviews.
  2. Under Settings, click Clear the Integration Key. Then click Save changes.

If you would like to delete the integration:

  1. In BigCommerce, go to Apps > My Apps.
  2. Find Trustpilot Reviews and click Uninstall.

Note: Trustpilot is not liable for any links to third party websites in this article, including the content on any other websites linked to from this article.