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How-to Guide: Get a service and product review with one invitation link

Want to invite customers to review your service and one or more products using one invitation link? Here's a guide to using our API to generate unique invitation links.

1. Product review API

With this API, you can generate a product review invitation link for one or more products.

Mandatory parameters are required for one product review invitation link per customer:

  • Customer’s email address
  • Customer’s name
  • Reference number - The customer’s internal reference number
  • Locale (country domain) Example: en-US
  • Products - Either a list of product ids or a list of each product's URL, name, SKU code, image-URL, and brand (manufacturer). The image-URL and brand are optional, but both are recommended for the best user experience.

Your API call will return a URL to use as a redirect-URI in the next step.

2. Service review API

With this API, you can generate a unique invitation link to email a customer.

Mandatory parameters are required for one service review invitation link per customer:

  • Customer’s email address
  • Customer’s name
  • Reference number - The customer’s internal reference number. Example: Invoice Number
  • Locale (country domain). Example: en-US
  • Business Unit ID - Your Business Unit ID (assigned by Trustpilot)

If you'd like to redirect the customer to our product review form after writing the service review, please provide the optional redirect-URI parameter.

Your API call will return a URL link that you can insert in your email.

When the customer clicks on the link, they are taken to the service review form.

After writing and posting the review, or clicking the Skip to product review button, the customer is redirected to our product review form to leave a review of the product specified in step 1.

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