When a review has been written and published on Trustpilot, the only person who can edit it is the author (owner) of the review.
This policy is an essential part of Trustpilot’s guidelines to ensure Trust and Transparency on our platform. If a review violates our guidelines (US users, UK users) our Compliance Team will not edit or modify the review. Instead, the reviewer will be informed and given the opportunity to edit their review. It will not be returned to Trustpilot until it complies with our guidelines and the review would not be visible during the editing process.