Want to ask customers to review your products post-sale? Use our features or eCommerce apps to request service and product reviews, or send customers invitations from your own email.
Collect service and product reviews using the Invite Customers feature
Go to your Business Portal and select the Invitations module. Here you can invite your customers to leave product reviews together with a service review, using a single email invitation. Read more about this invitation method here.
Collect service and product reviews with our eCommerce Apps
With Trustpilot’s eCommerce Apps, you can send your customers one invitation containing a link to write a service review and one or more product reviews. The framework of our applications allows Trustpilot to pull the required data directly from your webshop, passing that data to our invitation service. Get all the details in the following articles:
- How to collect reviews using Magento
- How to collect reviews using WooCommerce
- How to collect reviews using BigCommerce
- How to collect reviews using Shopify
- How to collect reviews using OpenCart
- How to collect reviews using PrestaShop
Use Trustpilot's invitation service
You can also choose to let Trustpilot send out your product review invitations. If you select this option, you’ll use our APIs to send out invitations to your customers.
You send your customers invitations using Trustpilot's email template system. In the email, we insert a link that takes your customers to our service review form and then to our product review form.
Use your own customer communication flow
You can insert invitation links in your post-sale emails. This way, the invitation emails are coming from your own domain instead of Trustpilot’s domain, but you'll still lead your customers straight to the review form:
a) Collect a product review using an invitation link
Create a product review invitation link for one or more products with our Create product review invitation link API and include this in your invitation email.
b) Collect a service and product review from one invitation link
Click here for more information.