Why do we ask for reviewer documentation?

Trustpilot is committed to transparency. Read the Transparency Report 2022.

Documentation showing a genuine experience is one of the ways we verify reviews, which helps us enhance the trustworthiness of our community.

Documentation is used for clarification

Anyone who has had a recent, genuine experience with a business can write a review — as explained in our guidelines.

We're confident that the vast majority of reviewers write about real experiences. However, if there is uncertainty about the legitimacy of a review, we'll attempt to verify it by asking the reviewer for documentation that clearly shows they've had an experience with the business. That's why in our guidelines we ask reviewers to hold onto proof of their experience.

We accept all kinds of different documentation — we've got some examples and more info in our article "Which documents help us verify your review".

When do we verify reviews with documentation?

Anyone can flag reviews to us, so if there’s something suspicious or defamatory we may ask for documentation.

We may also ask for documentation to verify reviews that have been screened and removed by our automated fraud detection software.

We respect your privacy

Any documents you provide will not be forwarded to the business and will not be visible to other users.

Was this article helpful?

Related articles