Who can write a review and when?

Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Trustpilot.

When can you write a review?

Our Guidelines for Reviewers set out that you can review a company if you've had a recent, genuine experience with them. It could be:

  • You bought something
  • You ordered something
  • You had a phone conversation or online chat
  • You visited a store
  • You otherwise used the company's products or services

Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.

What other requirements are there?

As well as making sure you fit one of the above situations, make sure your review is:

  • Only about your own experience - not someone else's, and
  • About an experience you’ve had within the past 12 months.

When can't you write a review?

You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:

  • You own, have owned, or someone in your immediate family owns
  • You're employed by or work for, or
  • Is a direct competitor to a business you own or work for.

How to write a review

Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Trustpilot profile to finding a particular company and leaving a review.

Once you've written a review, you can always edit or update it.

We've put together some tips to help you write great reviews here.