Who can write a review and when?

Useful reviews reflect genuine buying or service experiences had by real people. That's why we have rules about who's eligible to leave a review on Trustpilot.

When can you write a review?

Our User Guidelines set out that you can write a review if:

  • You bought something - that is, you purchased a product or service, or
  • You ordered something - you placed an order with the business or company you're reviewing (irrespective of whether the order was later cancelled or not), or
  • You can show that you used the services - you haven't bought or ordered anything, but you can otherwise document your use of the business or company's services. This might be by showing correspondence with the company or documenting some other interaction.

Top tip: Save a photo or copy of documentation that shows you've had a buying or service experience in case there's a question about your review after you've posted it.

What other requirements are there?

As well as making sure you fit one of the above situations, make sure your review is:

  • Only about your own experience - not someone else's, and
  • About a buying or service experience you’ve had within the last 12 months.

When can't you write a review?

You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:

  • You own, have owned, or someone in your immediate family owns
  • You're employed by or work for, or
  • Is a direct competitor to a business you own or work for.

How to write a review

Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Trustpilot profile to finding a particular company and leaving a review.

A few final points

Once you've written a review, you can always edit or update it to reflect your most recent experiences.

For more information, see our quick guide to our User Guidelines, or read the rules in full here.

And finally, we love seeing informative, helpful reviews on Trustpilot, so we've put together some tips to help you write great reviews here.