Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Trustpilot.
When can you write a review?
Our Guidelines for Reviewers set out that you can review a company if you've had a recent, genuine experience with them. It could be:
- You bought something
- You ordered something (even if the order was cancelled!)
- You had a phone conversation, email correspondence, or online chat
- You visited a store
- You otherwise used the company's products or services
Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.
What other requirements are there?
As well as making sure you fit one of the above situations, make sure your review is:
- Only about your own experience - not someone else's, and
- About an experience you’ve had within the past 12 months
When can't you write a review?
You can't write a review if you have a special relationship to the company you're reviewing. Specifically, your review shouldn't be about a business that:
- You own, have owned, or someone in your immediate family owns
- You're employed by or work for, or
- Is a direct competitor to a business you own or work for
How to write a review
Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Trustpilot profile to finding a particular company and leaving a review.
Once you've written a review, you can always edit or update it.
We've put together some tips to help you write great reviews here.