Who can write a review and when?

Trustpilot is committed to transparency. Read the Transparency Report 2024.

Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Trustpilot.

When can you write a review?

Our Guidelines for Reviewers set out that you can review a business if you've had a recent, genuine experience with them. It could be:

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Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.

What other requirements are there?

As well as making sure you fit one of the above situations, make sure your review is:

  • Only about your own experience - not someone else's
  • About an experience you’ve had within the past 12 months

When can't you write a review?

To ensure that all reviews on Trustpilot are based on genuine experiences, there are some situations where you can't write a review on our platform:

You've been offered an incentive

  • You cannot write a review if you've been offered an incentive, such as discounts, monetary rewards, or loyalty points, in exchange for writing a review. Businesses are not allowed to provide incentives for reviews.
Been offered an incentive? Let us know.

You have a special relationship to the business

  • You cannot write a review about a business or their products if you or someone in your immediate family owns or works for the business.
  • You cannot write a review if the business is a direct competitor to a business you own or work for.
  • You cannot write a review about your employment-related experiences with the business, such as job interviews, the business's politics, or their employment practices.

Note: If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when you weren't employed there.

The topic is trending in the news or social media

  • You cannot write a review about a topic that's currently trending in the news or social media. Trustpilot is not a platform for discussing political, religious, or social views; please keep the content of your review based on your personal buying or service experience with the business.

How to write a review

Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Trustpilot profile to finding a particular company and leaving a review.

Once you've written a review, you can always edit or update it.

We've put together some tips to help you write great reviews here.

Previous Quick guide to Trustpilot's Guidelines for Reviewers

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