Useful reviews reflect genuine experiences had by real people. That's why we have rules about who's eligible to leave a review on Trustpilot.
When can you write a review?
Our Guidelines for Reviewers set out that you can review a business if you've had a recent, genuine experience with them. It could be:
Top tip: Save some documentation that shows you've had an experience (like a receipt or a screenshot of your online chat with customer service), just in case there's a question about your review after you've posted it.
What other requirements are there?
As well as making sure you fit one of the above situations, make sure your review is:
- Only about your own experience - not someone else's
- About an experience you’ve had within the past 12 months
When can't you write a review?
To ensure that all reviews on Trustpilot are based on genuine experiences, there are some situations where you can't write a review on our platform:
You've been offered an incentive
- You cannot write a review if you've been offered an incentive, such as discounts, monetary rewards, or loyalty points, in exchange for writing a review. Businesses are not allowed to provide incentives for reviews.
Been offered an incentive? Let us know.
You have a special relationship to the business
- You cannot write a review about a business or their products if you or someone in your immediate family owns or works for the business.
- You cannot write a review if the business is a direct competitor to a business you own or work for.
- You cannot write a review about your employment-related experiences with the business, such as job interviews, the business's politics, or their employment practices.
Note: If you're a former employee, you can write a review about a genuine buying or service experience you had with the business when you weren't employed there.
The topic is trending in the news or social media
- You cannot write a review about a topic that's currently trending in the news or social media. Trustpilot is not a platform for discussing political, religious, or social views; please keep the content of your review based on your personal buying or service experience with the business.
How to write a review
Check out our getting started guide for step-by-step instructions on all the basics - from signing up for a Trustpilot profile to finding a particular company and leaving a review.
Once you've written a review, you can always edit or update it.
We've put together some tips to help you write great reviews here.
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