Trustpilot's WooCommerce integration

This feature is included in the Free plan

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Our WooCommerce integration allows you to automate your review collection for service and product reviews, add multiple TrustBox widgets, and invite customers to write reviews. Learn how to set up and manage it here.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Download the integration

From your Trustpilot Business account, navigate to Integrations > Ecommerce  > WooCommerce. Click Download.

Install the integration

  1. From your WooCommerce admin page, navigate to Plugins > Add New. Click Upload Plugin.

  1. Click Choose File. Select the plugin file you just downloaded, and click Install Now.
  2. Once the file is successfully installed, click Activate Plugin.
  3. You’ll be redirected to a page with a list of your plugins. Find Trustpilot, and click Settings.

  1. Review the terms, click the I understand and accept check box, then click Confirm.

Manage the integration

Once you've installed the integration, the Trustpilot tab is available in your WooCommerce Admin Panel. From here, you can manage your settings.

Configure your invitations

An order from your WooCommerce web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. From your WooCommerce Admin page, click on the Trustpilot tab on the left hand menu.
  2. Under Invitations, you can configure your Sender name, reply-to email, Trustpilot landing page, and Send delay.
  3. You can also configure the invitation trigger by choosing between two options. Order confirmed sends an invitation to customers when their order is processing. Order completed sends an invitation when their order is completed.
  4. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. From your WooCommerce Admin page, click on the Trustpilot tab on the left hand menu. Click Product Reviews.
  2. Under Turn product review invitations on, enable the Product reviews are active toggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the last 7 days to 6 months ago.

  1. From your WooCommerce Admin page, click on the Trustpilot tab on the left hand menu.
  2. Under Past Orders, choose the period you want.
  3. Click Sync up orders to save.
  4. You can view your synched orders after you save. If you have any that failed to sync, you’ll see them at the bottom of the page. To try again, click Re-sync.

Add or delete a TrustBox 

You can add multiple TrustBox widgets to your web pages using your WooCommerce integration.

  1. From your WooCommerce Admin page, click on the Trustpilot tab on the left hand menu.
  2. Click on the TrustBox tab on the top menu.

  1. Select the TrustBox and layout you would like to use.
  2. Choose which page you would like to display the TrustBox on. You can then preview the TrustBox by dragging and dropping it onto your on-site display.
  3. Once you are happy with the position and configuration of your TrustBox, click Publish changes.
  4. If you want to delete a TrustBox from your site, hover over the TrustBox and click the trash bin. Click Publish changes.

Disconnect the integration 

Don’t want to use the integration anymore? No problem. Follow these steps to disconnect it:

  1. Log into your WooCommerce account. From the Admin Panel, click the Trustpilot tab.
  2. Under Settings, click Clear the Integration Key. Then click Save changes.

If you would like to delete the integration:

  1. From your WooCommerce Admin page, navigate to Plugins.
  2. Find Trustpilot-reviews. Click Deactivate, then click Delete

Note: Trustpilot is not liable for any links to third party websites in this article, including the content on any other websites linked to from this article.