I have two user profiles on Trustpilot. Can I merge them?

Trustpilot is committed to transparency. Read the Transparency Report 2024.

To maintain our platform's integrity, and in accordance with our guidelines, we only allow one user profile per person. If you have more than one, ask us to merge them.

Why can't I have more than one profile?

Trust and integrity are central to what we do here at Trustpilot. We want to make sure that consumers can trust the reviews they see on the Trustpilot site. By ensuring that each user has only one profile, we minimize the opportunity for misuse of the platform and keep Trustpilot safe and trustworthy for everyone.

So how do I merge my profiles?

To merge two or more profiles, please contact us. We'll need the email addresses of each of your profiles. And if you have a preference for which profile you'd like to keep active, let us know.

What happens when the merge is carried out?

When we merge your profiles, any reviews you've written are collected together under one profile and you'll get a single set of credentials (email/password) to use to log in to Trustpilot.

Can I un-merge them if I change my mind?

No. Because we only allow one user profile per person, the merging process is permanent.

Are there any alternatives to merging?

If you'd rather not merge your profiles, just delete the profile(s) you no longer use.

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