Businesses can request reference numbers from reviewers using Trustpilot's reference number function.
Sometimes, it's difficult to recognize a service experience from reading a review. You've got a username and a review, but more information would help you respond to a review. That's why you can ask reviewers to provide a reference number when they post a review.
Ask your reviewers for a reference number
To enable the reference number request function:
- Log in to your Business account. In the left-hand menu, click Settings. Under Public profile settings, click Set up a reference number.
- Select the Yes please, I'd like reviewers to provide a reference number radio button. Select a relevant reference term from the drop-down list (e.g. order number, invoice number, customer number, etc).
- Select the Save button.
Now when your customers review your company, they'll be asked to provide a reference number. But please remember, this information is optional. A customer can still post a review without providing this information.
Note: Trustpilot cannot validate reference numbers.