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Trustpilot's free Magento plugin - download, install and configure it

Trustpilot’s free Magento plugin allows you to automate your review collection for service and product reviews. You can also add multiple TrustBox widgets using the plugin and invite past customers to write reviews.

Learn how to download, install, and configure the plugin in your web store.

Note: This plugin is for companies who use the Magento eCommerce platform. Not you? Go to our other integrations. Keep in mind that if you use other automatic invitation methods, you'll have to disable them to avoid sending duplicate invitations to customers.

Here's the information regarding Magento 1 plugin. Click here if you are using Magento 2.

Key facts about Trustpilot's Magento 1 plugin

  • Automate your review requests — a new order automatically triggers an email to your customer, requesting that they review your company on Trustpilot.
  • Send requests to your past customers in one go!
  • Add multiple TrustBox widgets using the plugin.
  • The Magento 1.x plugin supports multi-stores in versions: 1.6, 1.7, 1.8, and 1.9.

Set up the Magento 1 plugin

Connect your Magento 1.x web store with Trustpilot in two easy steps:

  1. Download the Magento 1.x plugin to your computer.
  2. Upload and activate the plugin in your web store.

Download the Magento 1 plugin

  • Go to Trustpilot Business > Integrations > Ecommerce Integrations > Magento 1.x, and click on the Connect now button. Next, click the Download button.

Install the Magento 1 plugin

Now that you’ve downloaded the Trustpilot plugin, log in to your Magento Admin Panel page and install the plugin:

  1. Go to System > Magento Connect > Magento Connect Manager and log in.

  1. Click on Choose file and select the plugin file you just downloaded, then click the Upload button.

  1. Click on the Return to Admin link on the top of the page.

  1. Once you return to the Admin Panel, you'll see the Trustpilot tab. You may have to use your Trustpilot Business credentials to log in.

  1. Review the legal terms, click the I understand and accept the above check box, then click the Confirm button.
  1. Done! You've installed the plugin successfully.

Configure the Magento 1 plugin

Once you've installed the plugin, you'll have various configuration options. You can:

  • Set up your email information
  • Invite past customers to write reviews
  • Add multiple TrustBox widgets using the plugin

Set up your email information

Go to Invitations and fill out your email information:

  • Sender Name: The sender information that appears in your customer's inbox when they receive your review request. Note: Currently, the Sender Email is the noreply.invitations Trustpilot email address by default.
  • Reply-to Email: The email address you want your customers to use if they respond to your email.
  • Trustpilot website: The Trustpilot landing page where your customers will write their review. Trustpilot has separate websites locales, e.g., de.trustpilot.com is the Trustpilot website for Germany.
  • Send Delay: An order from your Magento web store automatically triggers an email to your customer - set the number of days you'd like us to wait before the email is actually sent. The maximum delay is 90 days.

Configure the Invitation trigger

Configure what triggers the invitations to be sent to your customers on the General tab.

  • Choose Order confirmed if you'd like to invite your customers when Magento is Processing your order.
  • Choose Order completed if you'd like to invite customers when the order is Complete.

Click the Save changes button to finalize the configuration.

Include product review invitations

The Magento plugin allows you to send product review invitations if you use Trustpilot's product reviews feature.

To start sending product review invitations, click on Enable to start getting product reviews.

Once you've enabled product reviews, configure your product SKU, GTIN and MPN fields in Magento to let Trustpilot know where you are saving this information on your Magento platform. Click the Save changes button when you're done setting up the configuration.

Invite past customers to write reviews

The Trustpilot plugin allows you to invite customers from the past 7 days to 3 months. Select the period you want and click on Sync up orders. Now your past orders will sync up with Trustpilot's invitation system.

Summary of synced orders

Next, you'll see a summary of your synced orders, so you'll know which ones synced up successfully with Trustpilot and which ones failed.

At the bottom of the page, you'll see a list of failed orders with more details. To attempt to sync up the failed orders again, click the Re-sync button.

Add a TrustBox using the plugin

You can add multiple TrustBox widgets to your web pages using your Magento plugin.

  1. To preview a TrustBox, go to your Magento Admin page and click the TrustBox tab in the top menu.
  2. Select the TrustBox you’d like to preview and drag and drop it on your on-site display. You can rearrange it wherever you want.
  3. To publish the TrustBox on your site, click Publish Changes.

You can also configure these TrustBox attributes:

  • Page - Place TrustBoxes on your landing page, category page, or product page. If you prefer another page, simply enter the specific web address.
  • Position - Select where on the page you want the TrustBox to appear.
  • Horizontal offset - Offset from the left and right side.
  • Vertical offset - Offset from the top and bottom.

If you choose the Product TrustBox, your data-sku attribute will be updated automatically. Remember to add it to your product page.

Magento 2.x - Install the plugin in your webshop

Download and install the plugin from the Magento Marketplace

Here's how you install Trustpilot's plugin in Magento Marketplace completely free of charge.

  1. Go to the Magento Marketplace, search for the Trustpilot Reviews M2 extension, and click Add to Cart.
  2. Click the shopping cart icon in the top-right corner and select the Go to Checkout button.
  3. If required, register or sign in to your Magento Marketplace account and complete the checkout by clicking Place Order. Please note that the Trustpilot extension is free of charge.
  4. On the order confirmation page, click Install.
  5. On the My Access Keys page, choose Create a New Access Key to create a new key. Set a name to identify the key pair, and then copy the newly generated private and public keys.
  6. Log in to your Magento admin panel.
  7. Click System > Web Setup Wizard > Extension Manager/Component Manager.
  8. If you haven’t connected your store to Magento Marketplace yet, click Sign In to connect. You’ll see two empty fields where you need to paste the private and public keys you copied earlier.
  9. Select Refresh/Sync to update the list of available extensions.
  10. Click Review and Install.
  11. Find the Trustpilot extension in the list and click Install.
  12. Follow the standard procedure, perform the readiness check, create a backup, and install the extension.
  13. Copy the integration key because you'll need this key in the next step. You can find it in the box on the right.
  14. Navigate back to your web store Magento Admin and click Stores > Configuration.
  15. Change the configuration scope from Default Config to Website or Store View.
  16. Scroll down to find Trustpilot, expand the panel, and click General.
  17. Scroll back to the top and paste the integration key copied from Trustpilot Business.
  18. Click the Save Config button.

Download and install the plugin via Composer

Installing the Trustpilot plugin in your Magento 2.x platform requires technical knowledge and access to the command line interface (terminal) of your webshop server. You can use Composer to install the plugin.

Important: Your webshop will be inaccessible during the 5-15 minute installation process. We strongly recommend that you install the plugin when your webshop isn't busy. Make sure to backup your shop beforehand.

Log in to your Magento server using SSH (Secure Shell) and run the following commands:

  1. Create a backup by navigating to the root directory of your Magento installation and executing the command below. Please note that your website will be inaccessible during the backup process. php bin/magento setup:backup --code --db --media
  2. Next, enable the maintenance mode: php bin/magento maintenance:enable
  3. Download and install the Trustpilot plugin using Composer: composer require “trustpilot/module-reviews”
  4. If this is the first time you've installed a plugin using Composer, Magento will ask you to provide your Magento Marketplace account credentials. To find your account information, go to https://marketplace.magento.com > My profile > Access Keys > Create A New Access Key. Your public key is your username, while your private key is your password.
  5. Enable the Trustpilot plugin: php bin/magento module:enable Trustpilot_Reviews --clear-static-content
  6. Update the database schema. Please note that this command is global and enables all the Magento plugins that you have installed, so please proceed cautiously. php bin/magento setup:upgrade
  7. Compile (Note: This command is only required in production mode): php bin/magento setup:di:compile
  8. Deploy static content (Note: This command is only required in production mode): php bin/magento setup:static-content:deploy
  9. Disable maintenance mode: php bin/magento maintenance:disable

Enter the integration key

Now that you’ve installed the Trustpilot plugin, log in to the Magento Admin page and complete the integration by providing the integration key.

  1. Go to Trustpilot Business and copy the integration key. You will find it in Integrations > Magento 2.x, on the right side of the screen under Your integration key.
  2. Navigate back to Magento Admin, then click Stores > Configuration.
  3. Change the store view from Default Config to Main Website (or any of your other websites).
  4. Click on Trustpilot > General and paste the integration key that you copied from Trustpilot Business.
  5. Click the Save Config button.

Keep in mind that we currently don't have a sandbox environment available for testing purposes.

Trustpilot is not liable for any links to third party websites in this article, including the content on any other websites linked to from this article.

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