Trustpilot's Magento 1 integration

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Trustpilot’s Magento 1 integration allows you to automate your review collection, add TrustBox widgets to your site, and invite customers to write reviews. It supports Magento versions 1.7, 1.8, and 1.9. Learn how to set up and manage it here.

Note: We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

Download the integration

  1. From your Trustpilot Business account, navigate to Integrations > Ecommerce. Click Magento 1

  1. On the next page, click Download. You don’t need to open the file.

Install the integration

  1. Log into your Magento account. On the Magento Admin Panel, navigate to System > Magento Connect > Magento Connect Manager. Log in again with your credentials.

  1. Under Direct package file upload, click Choose file. Select the file you just downloaded from Trustpilot, then click Upload.

  1. Once uploaded, click Return to Admin at the top of the page.
  2. You’ll be redirected back to the Magento Admin Panel, where you'll now see the Trustpilot tab. Click the tab and log in.

  1. Review the legal terms and check I understand and accept the above. Then click Confirm.

Manage the integration

Once you've installed the integration, the Trustpilot tab is available in your Magento Admin Panel. From here, you can manage your settings.

Configure your invitations

An order from your Magento web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to configure the email settings:

  1. Log into your Magento account. On the Magento Admin Panel, click the Trustpilot tab.

  1. Under Invitations, you can configure your Sender name, reply-to email, Trustpilot landing page, and Send delay. You can also choose different language settings for your individual websites.
  2. You can also configure the invitation trigger by choosing between two options. Order confirmed sends an invitation to customers when Magento is processing their order. Order completed sends an invitation when their order is completed.
  3. Click Save changes.

Include Product Review invitations

If you use Trustpilot’s Product Reviews for your business, you can turn on the option to include them in your invitation emails.

  1. Log into your Magento account. On the Magento Admin Panel, click the Trustpilot tab.

  1. Under Product Reviews, enable the Turn product review invitations on toggle.
  2. Fill in the SKU (Stock Keeping Unit) to let us know where you are saving your SKUs.
  3. Fill in the GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the last 7 days to 6 months ago.

  1. Log into your Magento account. On the Magento Admin Panel, click the Trustpilot tab.
  2. Under Past Orders, choose the period you want.

  1. Click Sync up orders to save.
  2. You can view synced orders after you save. If there are any that failed to sync, you’ll see them at the bottom of the page. To try again, click Re-sync.

Add or Delete a TrustBox

You can add multiple TrustBox widgets to your website using this integration. Follow these steps:

  1. Log into your Magento account. On the Magento Admin Panel, click the Trustpilot tab.
  2. Under TrustBox, choose the TrustBox you want, and drag and drop it on your site display to test it. You can move it wherever you want.

  1. Under TrustBox Settings, on the left-hand side of the page, you can configure the TrustBox as you like.

Note: If you choose the Product TrustBox, your data-sku attribute will be updated automatically. Remember to add it to your product page.
  1. To publish the TrustBox on your site, click Publish changes.
  2. If you want to delete a TrustBox from your site, click the trash bin, then click Publish changes.

Configure multiple websites or stores

If your website or store is available in multiple countries and languages, you can use Magento’s multi function to configure different TrustBoxes for each individually.

  1. Log into your Magento account. On the Magento Admin Panel, navigate to System > Configuration.
  2. Under Current Configuration Scope, choose the website or store you want to configure the settings for.
  3. Under the Trustpilot tab, you’ll now be able to log into the integration and configure the settings for your specific choice.

Disconnect the integration

Don’t want to use the integration anymore? No problem. Follow these steps to disconnect it:

  1. Log into your Magento account. On the Magento Admin Panel, click the Trustpilot tab.
  2. Under Settings, click Clear the integration key. Then click Save changes.
Note: Trustpilot is not liable for any links to third party websites in this article, including the content on any other websites linked to from this article.