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Do I need a user profile on Trustpilot?

Trustpilot reviews are public, so you don't have to create a profile if you just want to read reviews before making your next online purchase. We only ask you to create a profile if you want to share your buying or service experiences with others by writing reviews.

Why do I need a profile to write a review?

We work hard to maintain the quality of reviews on Trustpilot and to protect the integrity of our community. Therefore, every review must be connected to a profile that has a real person behind it.

In some situations, we also need to be able to contact you to verify that your review is genuine and complies with our User Guidelines. That means we need your profile to be attached to a valid and active email address that we can use to contact you directly.

Find our User Guidelines here:

What are the advantages of having a user profile?

A user profile gives you full ownership over your reviews, including the ability to change your profile settings, update your reviews and write new reviews. This profile is accessible using your Trustpilot login (click log in in the upper right corner of our site).

The only data we share with the company you've reviewed is any reference numbers you have inserted when writing reviews. Read how we handle personal data in our Privacy Policy here:

I've been sent an invitation to write a review. Do I still need a user profile on Trustpilot?

If you receive an invitation to write a review on Trustpilot from a company you recently had an experience with, you still have to sign up and create a profile before you can share your opinion with our community.

When you click the direct link in the review invitation email you received and accept our Terms & Conditions, we automatically generate a user profile using the email address you provided to the company during the purchasing process. This profile is accessible via your Trustpilot login.

You can repeatedly log in to your user profile and use it to write new reviews or update existing reviews. We encourage you to share your buying and service experiences with our community.

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