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AFS 1.0 Guide: Magento Commerce

Please note that these instructions only apply to those who have not yet upgraded to AFS 2.0. Click here for the AFS 2.0 guide.

Automatic Feedback Service 2.0 introduces a smarter and far more powerful way to integrate your eCommerce store with Trustpilot. With AFS 2.0 you can increase the number of clients who respond to your invitations in several ways. First, you can include Trustpilot’s interactive stars in your invitation template. Adding these interactive stars to your invitation template can increase your current conversion rate by up to 61%. Additionally, you can now optimize your conversion rate by specifying the exact date and time to deliver your invitations. Yet another benefit of AFS 2.0 is pre-tagging. For example, you can pre-tag your reviews and collect data such as city, shipping methods, or sales agent, and thereby gain insights into your business - helping you make smarter business decisions. Finally, with AFS 2.0 you can include the products your customers have purchased, allowing them to leave both a service review and a product review through the same invitation. Click here to upgrade now or contact our Support Team or your Account Manager to make the switch today.

This guide will show you how to set up the Trustpilot Automatic Feedback Service in Magento in 5 minutes.

Copy your company's unique Trustpilot email address: [UNIQUEEMAILADDRESS]

Log in to your Magento Admin Panel

  1. From the top menu, choose System > Configuration
  2. In the left-hand menu, choose Sales Emails > Shipment
  3. In the field Send Shipment Email Copy to: paste the unique Trustpilot e-mail address
  4. Verify that Send Shipment Email Copy Method is set to BCC
  5. Save configuration and setup is done

How to add additional domains to your whitelist:

Go to your Trustpilot Dashboard and click on Invitations. Then choose Automatic Feedback Service and scroll down to Domains that trigger invitations. Add the domain(s) that are allowed to send trigger-emails to Trustpilot, e.g. orders.myshop.com.

Read more about whitelisting here.



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