Add or remove a Trustpilot Business user

This feature is included in the Standard plan.

It's simple to add or remove multiple users to your Trustpilot Business account. You can also assign roles  and control access permission.

You may want several people within your company to have access to your Trustpilot Business account. Someone may be responsible for uploading customer data, while another person is in charge of replying to reviews. Here's how to do it. 

How to add a user

  1. In Trustpilot Business, go to Settings > Business settings > Users. Click the Invite a new user button.
  2. Enter the new user's email address. Choose a language from the drop-down, then select the role and domains/locations that the user can access. When you're done, click Invite user.
  3. The user will receive a verification email. They'll need to open the message and click Set up your account.
  4. The user will need to set a password and accept the Terms and Conditions, then click the Complete setup button.

How to remove a user

Removing a user is only possible if you're an Admin AND if you have access to all domains under a business account.

  1. In Trustpilot Business, go to Settings > Business settings > Users.
  2. Click on the user's name. Click Remove access at the bottom of the panel.
  3. If you don't see the Remove access button under Domains, then uncheck all the domains. Click Update.

Previous Roles and permissions overview

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