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It’s important that you set up your email settings correctly, so that your invitations are delivered successfully and don’t end up filtered as spam. In this article, you’ll learn how to configure your email settings.
To reach the email settings page and configure your settings:
From your Trustpilot Business account, navigate to Get reviews > Invitation Settings > Email settings.
Select your template
Choose the default templates you'd like to use when you invite your customers to leave service and product reviews. You can read more about invitation templates and how to configure them in this article.
The Company Identifier is used in invitation templates to help your customers recognize your company. You can choose to display the name of your company or domain name.
The Sender Name is what is displayed in the recipient’s inbox as the person or company sending the email. Use your company’s name so customers know where the invitation is coming from.
The Reply-to address is the email address recipients respond to if they reply to your invitation instead of posting a review. Your Trustpilot login email is the default address, but you can change this by clicking Manage your Reply-to emails in email settings.
You can choose to send invitations from Trustpilot's default sender address, firstname.lastname@example.org or from your own domain. We recommend sending from Trustpilot, which optimizes the delivery rate. If you use your own domain, you’ll need to enter it manually and consider setting up an SPF record.
You can choose which landing page you would like your customers to be sent to. Under Invitations landing page to send customers to, choose your desired locale from the drop-down menu.
If you want to learn how to configure your invitation timing and frequency, check out this article.