Write a review
Recently bought something or had a service experience with a business? Learn how to share your opinion and write a review on Trustpilot.
A review is written for one of two reasons: Either a business invites you, or you choose to write one yourself.
Anyone who has had a genuine buying or service experience with a business can write a review on Trustpilot. Sharing your opinion helps others make purchasing decisions, and helps businesses to provide better service.
In order to write a review on Trustpilot, you’ll need to create a user profile.
Write a service review
Write a service review to share your opinion about a particular service experience you’ve had with a business.
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Log in to Trustpilot.com.
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Enter the name of the business you want to review, then click Show all results. Click on the business to go to their profile. If the business you’re looking for isn’t listed, you can be the first to review them if they have a website. Scroll down to the bottom of the page after you click on Show all results, enter the business's website address, click Start.
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On their profile, click Write a review.
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Under Rate your recent experience, select the number of stars.
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Under Tell us about your experience, share your buying or service experience.
Service reviews are limited to 4,000 characters, which includes letters, numbers, spaces, and punctuation. If your review exceeds this limit, consider focusing on key points to ensure your feedback is concise and impactful.
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Give your review a title and enter a Date of experience. Your review must be about an experience that took place within the last 12 months.
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Read the terms, select the checkbox to accept, then click Submit review.
Write a location review
Some businesses on Trustpilot have multiple locations. If you've had a service experience at a specific branch of one of these businesses, you can write a location review to share your opinion.
- Log in to Trustpilot.com.
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On their profile page, look for the locations link directly below the business name and star rating.
- If you DO see a locations link: Click the link. This will take you to a list of the business's individual locations. Select the specific location you want to review. On the individual location's profile, click Write a review.
- If you DON'T see a locations link: This means the business does not use location-specific reviews. In this case, you can write a general review for the business by clicking Write a review on their main profile page.
- Under Rate your recent experience, select the number of stars.
- Under Tell us about your experience, share your buying or service experience.
- Give your review a title and enter a Date of experience. Your review must be about an experience that took place within the last 12 months.
- Read the terms, select the checkbox to accept, then click Submit review.
Write a product review
Write a product review to share your opinion about a specific product you purchased with a business. You need to be invited by a business to write one.
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In your email invitation, click Rate Now.
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Under Review your recent purchase, select the number of stars.
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Under Write review, share your experience then click Submit your review.
Review a business multiple times
You can review a business more than once, for different experiences. Just write a review for each separate purchase or service. That said, you can only post one review per business every 24 hours, unless the business has invited you to write more reviews.