Providing us with documentation that shows your buying or service experience* lets us verify that you're eligible to write a review. This helps us create a more trustworthy online review community.
We may ask reviewers for documentation in response to a request from a member of our community - such as a business or consumer who can report or notify us about reviews. For example:
- A reviewed company can report a review if they believe the reviewer has not had a genuine buying or service experience**
- Users of our platform can notify us about a review if they have reason to believe it's fabricated
- Trustpilot's Compliance Team can request documentation if we've been notified that a review is posted on the wrong domain, and need to check whether this is the case or not.
What types of documentation can we accept?
- Order confirmations
- Invoices or receipts
- Delivery notes or reports
- Screenshots of your logged in user profile
- Your email conversation with the reviewed company
If you don't have one of the documents listed here, you can send us what you do have if you believe it demonstrates a buying or service experience with the company - and we’ll be happy to consider it. If there's enough information to verify your experience and get your review back online, we'll do our best to make sure that happens.
What do you need to show?
In looking at the documentation, we try to connect the reviewer to the buying or service experience they've described. We usually look for four key elements:
- Name of the company
- Name of the buyer or recipient, or user of the service
- Date of the purchase, or date of provision or use of the service, and
- A reference number or order ID.
Order confirmations are the most common type of documentation we receive. Here's a more detailed explanation of which elements we look at:
Please don't send us any sensitive documents - such as, for example, copies of passports or medical records. If your documentation does contain sensitive information - such as bank account details - please be sure to redact or black out those parts before sending it to us.
We know that not everyone's an IT whiz. For help with creating screenshots from a laptop or PC, see this guide.
*Note: At Trustpilot, a buying or service experience includes purchasing a product or service, placing an order, or using a company's services in a way that can be documented - such as via correspondence or interaction with the company. See our User Guidelines (US version, UK version) for more.
**If the review was not left in response to an invitation sent via Trustpilot's systems, we ask companies to get in touch with reviewers via our Find Reviewer tool first.