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Browse the Trustpilot Support Center to find info on Google Seller Ratings, Rich Snippets, TrustBoxes, Product reviews, plus how-to guides for editing your reviews and account settings

Edit or delete your review

Sometimes, you might wish to make changes to, or even delete a review. The following steps will show you how to either edit or delete your review on Trustpilot.

Please be aware that if you delete your review, this cannot be undone, and we will not be able to reinstate it if you change your mind later.

How do I find my user profile?

Everybody who has written a review for Trustpilot has a user profile, but if you wrote your review in response to an invitation, you may not know what your log in details are.

If your review was written in response to an invitation you received, an account would have been created for you when you published your review, and you would have received a welcome email from us.

To gain access to your account you can either:

Find the original welcome email you received from Trustpilot and click the link

OR

Use the email address where you received the original invitation to reset your password.

Once you have successfully logged in, follow the instructions below to edit or delete your review.

How to edit your review

When a company replies to your review, you might wish to change your original review to take their response into account. You may also need to change it because of details you forgot, or other circumstances arising.

  1. Go to Trustpilot.com and log in to your account - you can do this by clicking on Log in at the top right side of the page, or by clicking the following button to access our login page
  2. Once logged in, click on your profile picture icon, at the top right side of the screen, to open the drop-down menu
  3. Click on My Reviews
  4. Find the review you want to change and click on Edit
  5. When you are finished editing, click on Post your updated review

How to delete your review

  1. Go to Trustpilot.com and log in to your account - you can do this by clicking on Log in at the top right side of the page, or by clicking the following button to access our login page
  2. Once logged in, click on the profile picture icon at the top right side of the page to open the drop-down menu
  3. Click on My Reviews
  4. Find the review you want to delete and click the bin icon (delete button) that appears next to the Edit button
  5. A pop-up will appear with the text Are you sure you wish to delete your review?
  6. Click OK to permanently delete your review

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