When a review on Trustpilot is marked "Verified order", it means we've verified that the reviewer has had a genuine experience with the company.
This happens automatically when the company uses our systems to invite customers to leave a review. It also happens when the reviewer has given us documentation showing their buying or service experience.
1. When invitations are sent via Trustpilot
All businesses using Trustpilot are welcome to invite their customers to leave reviews. If they do so with our automated email invitation tools (via our free or paid services), those invited reviews will be marked as “Verified order”.
Note: If companies send out review invitations, we ask them to invite all their customers equally and identically (or using a neutral system), and with neutral language. See our Company Guidelines (US, UK) or best practices for creating invitations.
2. When documentation is provided
Reviewers on Trustpilot can be asked to provide documentation showing they’ve had a buying or service experience with the reviewed company when, for example, the company reports a review because they don’t believe the person writing it has had a genuine experience.
Reported reviews are handled by our Compliance Team. If they request and receive documentation showing a buying or service experience with the reviewed company, the review can be put back online. To indicate that they’ve seen valid documentation, our Compliance Team will mark the review as a “Verified order”.
Note: The reporting option: "This reviewer has not had a genuine buying or service experience" is only available after companies have used the Find Reviewer Tool to engage directly with reviewers.
Help us maintain trust
We work hard to ensure our rules are followed. But we always welcome help from our community. Please let us know if you receive a review invitation that violates our guidelines, or if you’re a business with proof that your documentation is being falsified.