Send invitations by entering customer data manually

This feature is included in the Free plan

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If you only need to invite a few customers, you can enter their data manually. Be aware that there's a margin of error when you enter customer information by hand. Here you can find out how to do it.

  1. From your Trustpilot Business account, navigate to Get reviews > Invite Customers.
  2. Under Invite manually, select Enter data manually-Service reviews.
  3. Enter the customer's Email, Name, and Reference number in the appropriate fields. Then click Add.

  1. Repeat Step 3 for each customer you want to invite. When your data is ready, click Next.
  2. In the Sender name field, enter your sender information. Select the Reply-to email address from the drop-down menu. Click Next.

  1. In Create your invitation email, click Select template.

  1. In the dialog box under Optimized templates by Trustpilot, choose the language and template you would like to use for your invitation. Click Select this template.
  2. In the Invitations landing page to send customers to drop -down menu, select the local Trustpilot website that you want to send your customers to when they write their review. Click Next.

  1. Review your data. If you're satisfied, click Send Invitations.