Send invitations by entering customer data manually
If you only need to invite a few customers, you can enter their data manually. Be aware that there's a margin of error when you enter customer information by hand. Here you can find out how to do it.
IMPORTANT
● Manual input and copy & paste manual invitation methods will not be available for new free and paying customers signing up on or after Oct 1, 2020.
● Existing paying customers will lose access to manual input and copy & paste manual invitation methods 90 days after next contract renewals on or after Nov 1, 2020.
● Existing free customers will lose access to manual input and copy & paste manual invitation methods after 90 days from Oct 1, 2020.
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In Trustpilot business, go to Get reviews. Click Try a different way to get reviews.
- Select Manually enter customer data (service reviews).
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Enter the customer's Email, Name, and Reference number in the appropriate fields. Click Add.
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Repeat Step 3 for each customer you want to invite. When your data is ready, click Next.
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In the Sender name field, enter your sender information. Select the Reply-to email address from the drop-down menu. Click Next.
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In Create your invitation email, click Select template.
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In the dialog box under Optimized templates by Trustpilot, choose the language and template you would like to use for your invitation. Click Select this template.
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In the Invitations landing page to send customers to drop -down menu, select the local Trustpilot website that you want to send your customers to when they write their review. Click Next.
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Review your data. If you're satisfied, click Send Invitations.