To help everyone get a quick overview of Trustpilot's rules, we've summarized our Guidelines for Reviewers below:
Tips for staying within the rules:
- You can write a review on Trustpilot if you've had a genuine experience within the past 12 months.
- If you received a receipt or other documentation that shows you had an experience, hang onto it in case there's a question about your review.
- Reviews should be about your own experience.
- Play nice! Don't post anything harmful, hateful, discriminatory, defamatory or obscene.
- Remember to double check that you've posted your review on the right company's profile page.
Did you know?
- You can edit or update your review at any time.
- Everyone can flag reviews that don't meet our guidelines.
- We can ask you to change your review if it violates our guidelines, for example, if it contains personal information.
What's not allowed on Trustpilot:
- Because reviews are user-generated content, as a general rule we don't delete them. However, if you misuse your user profile and we have to delete that, all the reviews attached to it will also be deleted.
- If we ask you to change your review to bring it in line with our guidelines and you don't, we can remove your review.
- It's not OK to misuse our flagging tool.
- And please don't lie, bully, blackmail, make threats or do anything illegal.