To help everyone get a quick overview of Trustpilot's rules for reviewers and users of our online community, we've summarized our User Guidelines in an infographic below:
Four tips for staying within the rules:
- You can write a review on Trustpilot if you've had a buying or service experience within the last 12 months - that is, you bought or ordered something, or used a service within the last 12 months. If asked, you should be able to provide documentation verifying this.
- Reviews should be about your own experience, and talk about the customer service you received.
- Remember to double check that you've posted your review on the right company's profile page!
- If you received a receipt or other documentation that shows you had a buying or service experience, hang onto it in case there's a question about your review.
Did you know?
- You can edit or update your review at any time.
- At Trustpilot, we don't monitor reviews, but we do have some automatic checks to prevent coarse language and links in reviews. We also let our community notify us of reviews that violate our guidelines, and businesses can report reviews that don't meet our guidelines.
- We can ask you to change your review if it violates our guidelines - this includes if it contains accusations or only reviews the product you bought rather than the service you received.
What's not allowed on Trustpilot:
- If we ask you to change your review to bring it in line with our guidelines and you don't, we can remove your review.
- As a general rule, we don't delete reviews because they're user-generated content. However, if you misuse your user profile and we have to delete that, all the reviews attached to it will also be deleted.
- It's not ok to misuse our reporting or notification tools, to threaten, abuse or blackmail companies, commit fraud, or carry out inappropriate behaviour in connection with using Trustpilot.