Quick guide to Trustpilot's Guidelines for Reviewers

To help everyone get a quick overview of Trustpilot's rules, we've summarized our Guidelines for Reviewers below.

Remember that this isn't the whole story! See the guidelines in full, here.

Tips for staying within the rules

  • You can write a review on Trustpilot if you've had a genuine experience within the past 12 months.
  • If you received a receipt or other documentation that shows you had an experience, hang onto it in case there's a question about your review.
  • Reviews should be about your own experience.
  • Play nice! Don't post anything harmful, hateful, discriminatory, defamatory or obscene.
  • Remember to double check that you've posted your review on the right business's profile page.

Did you know?

  • You can edit or update your review at any time.
  • Everyone can flag reviews that don't meet our guidelines.
  • We can ask you to change your review if it violates our guidelines, for example, if it contains personal information.

What's not allowed on Trustpilot

  • Because reviews are user-generated content, as a general rule we don't delete them. However, if you misuse your user profile and we have to delete that, all the reviews attached to it will also be deleted.
  • If we ask you to change your review to bring it in line with our guidelines and you don't, we can remove your review.
  • It's not OK to misuse our flagging tool.
  • And please don't lie, bully, blackmail, make threats or do anything illegal.

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