Quick guide to Trustpilot's Guidelines for Reviewers

To help everyone get a quick overview of Trustpilot's rules, we've summarized our Guidelines for Reviewers below:

Tips for staying within the rules:

  • You can write a review on Trustpilot if you've had a genuine experience within the past 12 months.
  • If you received a receipt or other documentation that shows you had an experience, hang onto it in case there's a question about your review.
  • Reviews should be about your own experience.
  • Play nice! Don't post anything harmful, hateful, discriminatory, defamatory or obscene.
  • Remember to double check that you've posted your review on the right company's profile page.

Did you know?

  • You can edit or update your review at any time.
  • Everyone can flag reviews that don't meet our guidelines. 
  • We can ask you to change your review if it violates our guidelines, for example, if it contains personal information.

What's not allowed on Trustpilot:

  • Because reviews are user-generated content, as a general rule we don't delete them. However, if you misuse your user profile and we have to delete that, all the reviews attached to it will also be deleted.
  • If we ask you to change your review to bring it in line with our guidelines and you don't, we can remove your review.
  • It's not OK to misuse our flagging tool.
  • And please don't lie, bully, blackmail, make threats or do anything illegal.

Remember that this is only a summary! See our Guidelines for Reviewers in full here: US version, UK version. We also have tips on how to write great reviews.

For businesses, we've got a set of Guidelines (US version, UK version) that apply to their use of Trustpilot. See a quick guide here.