EU Digital Services Act: Contact points on Trustpilot

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Building trust online is our mission—and it aligns with the EU Digital Services Act (DSA), which is designed to ensure a safe and fair online space. If you’re a Regulatory Body or Trusted Flagger, this article explains how to notify us about illegal content or request information.

What is DSA about?

The DSA sets rules for digital service providers in the European Union (EU) with a simple goal: to ensure a safe, predictable and trusted online environment for everyone.

Under the DSA, users, Trusted Flaggers, and EU regulators need to be able to easily report illegal content that goes against our Guidelines for Reviewers and Guidelines for Businesses. EU regulators can also submit requests for information. Therefore, we've created clear points of contact listed in this article.

Want to learn more about the DSA? Check out the European Commission's overview here: The Digital Services Act.

How to contact us

For EU Regulators

We’ve created a direct communication point for the European Commission, Member States’ Authorities, and the European Board for Digital Services under the DSA.

Please submit reports or requests in English using this form: Orders to remove illegal content or request information.

For Trusted Flaggers

If you’ve been awarded a ‘Trusted Flagger’ status by your Digital Services Coordinator, please submit your report in English using this form: Trusted Flaggers - Report illegal content.

For Trustpilot community members

Whether you're a business or a consumer, you play a crucial role in maintaining our platform’s integrity. If you come across illegal content or other guideline violations, here’s how you can flag them:

For Businesses

If you’re a business user, you can flag reviews via your Trustpilot Business account.

If you don't have an account or want to flag other content, like usernames or profile pictures, you can reach out to us via our contact form.

For Consumers

As a consumer, you can use the consumer flagging tool to flag reviews that go against our guidelines.

If you prefer to contact us via email or want to flag other content, like business replies to your review, usernames, or profile pictures, you can let us know via our contact form.

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