4. Manage your reviews

    It's about more than just acknowledging customer feedback, responding to your reviews builds trust and connects you with your customers. Learn more below.

    Enable review notifications

    1. In Trustpilot Business, go to Settings > Personal settings >Email notifications.
    2. Select the checkboxes next to the types of reviews you want to receive email notifications about.
    3. Click Save changes. A confirmation message will appear.

    Reply to reviews

    1. In Trustpilot Business, go to Manage reviews. Select the type of review you want to reply to: Service reviews or Product reviews. Go to the Inbox of the review type.
    2. Find the review you want to respond to. If you're replying to a service review, you can reply directly below the review. If you're replying to a product review, you'll need to click Reply.
    3. Type your reply into the reply field.
    4. Click Post reply.
    5. If you want to edit your reply, click Edit reply and make your changes. Then click Post updated reply.

    By enabling review notifications and responding thoughtfully to your customers, you've unlocked a powerful tool for enhancing your brand's reputation and credibility. Remember, feedback, both positive and negative, is a valuable source of insight that can drive continuous improvement and lead to long-term success.

    If for any reason you think a review breaks our rules, then you can flag it. Be sure to familiarize yourself with the 5 flagging reasons and learn how to flag service reviews here.

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