Make a great first impression with potential customers by completing your business’s profile. We’ll show you how to showcase your business in the best light. Just follow along with the video.
Complete your business profile
We allow basic HTML customization on business profile pages on a paid plan. Also, we don't provide support for customization.
To get started, in Trustpilot Business, go to Settings > Public profile settings > Profile page.
About your business
Add your business name, domain, and logo to create an eye-catching preview. Click Save and publish when you're satisfied.
Company Description
Tell your customers all about your business and what sets you apart. Use at least 200 words to make a compelling statement. Remember to hit Save and publish to make it live.
Confirm Company Details
Boost transparency and build trust by confirming essential business information.
Here's how:
- Under Confirm company details, you’ll see several options. Make your selection.
- Depending on which option you choose, the process will vary. Read more about each option below.
To confirm your identity, we’ll ask for proof of identity from an Admin user associated with the account. The user needs to upload a photo of a valid document (not expired or physically damaged). Supported documents include:
- Passports from all countries
- ID cards, driver's licenses, and residence permits vary. Check out this list of supported documents by country.
Contact details
To confirm your contact details, you’ll need to sync your Google Business Profile with Trustpilot. Your Google Business Profile will need to be "Verified" in order to sync and confirm your contact details on Trustpilot.
- If your Google Business Profile has the status "Verified", we'll sync your contact details to your Trustpilot profile, and a checkmark will be added to your contact information.
- If your Google Business Profile has the status "Unverified" or "Pending", the checkmark next to the item won't appear. Verify your account in Google Business Profile, then try again.
Registered domain name ownership
We automatically confirm your domain ownership through a third-party source, which is re-confirmed every month. To receive this checkmark, make sure your domain is registered with the third-party source via this link: D-U-N-S® Manager Dun & Bradstreet. Once registered, Trustpilot will automatically confirm your domain each month. If you're already registered, the green checkmark will appear after the next scheduled confirmation.
Bank account
This option is available to businesses with a paid plan, as we collect payment details once a payment method has been set up.
Categories
Make it easier for customers to find you by categorizing your business. Choose a primary category and up to 5 additional ones.
Here’s how to add a new business category:
- In Trustpilot Business, go to Settings > Public profile settings > Categories.
- Under Choose a category, search for a category you'd like to add. Make your selection, then click + Add.
- Repeat the selection process to add up to a total of six categories.
- Select your primary category by clicking Set as primary.
Contact Info
Provide all relevant contact details and let us know where your business is registered. This will affect your market ranking and business category. Click Save and publish when you’re done.