Trustpilot Analytics: Review Insights - TrustScore forecast

This feature is part of the Insights add-on module.

TrustScore forecast lets you project how changes to your review collection and ratings may impact your TrustScore over the next year.

You’ll be able to predict how changes in key review metrics, like review numbers and average star rating, will affect your future TrustScore.

How it works

We combine your past and current review data (specifically star rating, the number of reviews, and the timing of those reviews) with customizable predictions (your expected review volume and average rating) to project your TrustScore over a 12-month period. 

Default forecast

This feature is included in the Premium, Advanced, and Enterprise plans.

Default forecast

The default forecast shows how your TrustScore could evolve over the next 12 months based on your recent review volume and the average score of those reviews. The forecast is refreshed daily based on the latest 90-day rolling average numbers.

Create a custom forecast

This feature is included in the Advanced and Enterprise plans.

You can create up to 3 custom forecasts based on specific scenarios.

  1. In Trustpilot Business, go to Analytics > Review Insights > TrustScore forecast.
  2. Click the blue plus button.
  3. Enter the forecast inputs for the Number of reviews and Average review rating. You can use the sliding scale or enter the numbers manually.
  4. Click Calculate.

Edit or delete a custom forecast

Once a forecast is created, it can’t be edited. Instead, you’ll need to delete the forecast and create a new one. Here’s how:

  1. In Trustpilot Business, go to Analytics > Review Insights > TrustScore forecast.
  2. Find the forecast you want to delete.
  3. Click the trash icon in the top right. Click Delete to confirm.

Forecast dashboards

In addition to your forecasts, you’ll see a few dashboards with your TrustScore forecast data. If you click on the info box of a custom forecast, the dashboards will adjust to show data for the selected forecast compared to the default forecast.

TrustScore and review forecast 

See your projected TrustScore or review volume for the next 12 months.

TrustScore and review forecast dashboard

Click the three dots at the top right to export your data or share it via email.

Average review rating

Percentage breakdown of all your reviews by star rating.

Average review dashboard

Reviews per month

The amount of reviews per month.

Reviews per month

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