Setting up webhooks allows you to get instant notifications about events such as new reviews, deleted reviews, or revised reviews.
Webhook Notifications can be used for many things. You can use them to create a dashboard showcasing your reviews in real-time or use them to automate your incoming support tickets, so you get a new ticket for each new review.
How they work
Choose what you'd like to be notified about (events) and where you'd like to receive the data (subscriptions). A subscription is the URL of the server where your developer would like to receive the notification.
We currently support notifications for the following events for both service and product reviews:
- A customer writes a new review
- A customer deletes their review
- A customer revises their review
You may need the help of your developer to implement webhook notifications.
Set up webhook notifications
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In Trustpilot Business, go to Integrations > Developers > Webhook Notifications.
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You’ll see sections for Service Reviews and Product Reviews. Select the event type, e.g. New Review
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Click Add new subscription. Add your subscription URI. This is the path to a server that will receive the event from us.
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Click Test. If the test works, click Save changes.
Delete webhook notifications
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In Trustpilot Business, go to Integrations > Developers > Webhook Notifications.
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You’ll see sections for Service Reviews and Product Reviews. Select the event type, e.g. New Review
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Find the subscription you would like to remove and click Remove. Click Save changes.