Trustpilot's PrestaShop integration

This feature is included in the Free, Plus, Premium, Advanced, and Enterprise plans.

Our PrestaShop integration allows you to automate your review collection for service and product reviews, add multiple widgets, and invite customers to write reviews. Here's how to get started.

We don’t currently have a sandbox environment available for testing purposes. This integration is not compatible with Internet Explorer.

The PrestaShop version required for this Trustpilot integration is V1.7 or above.

Install the integration

Download the integration

In Trustpilot Business, go to Integrations > Ecommerce > PrestaShop. Click Download zip file.

Install the integration

  1. In PrestaShop, go to Modules > Module Manager.
  2. Click Upload a module. Select the plugin file you just downloaded. Once the module install is complete, click Configure.
  3. Select your Business Unit from the drop-down menu. Select the checkbox to accept the terms and conditions. Click Confirm.

Manage the integration

Once you've installed the integration, the Trustpilot tab is available in your PrestaShop admin panel. You can find it under More, located at the bottom of the left hand menu. From here, you can manage your settings, send review invitations, and add a TrustBox widget.

Send review invitations

Set up invitations

An order from your PrestaShop web store automatically triggers an email invitation to your customer to write a service review on Trustpilot. Here’s how to set it up:

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Invitations.
  2. Configure the Invitation trigger by choosing between two options. Order confirmed sends an invitation to customers while their order is processing. Order completed sends an invitation when their order is completed.
  3. You can also configure your Sender Name, Reply-to Email, Trustpilot website, Send Delay, Language of email template,andemail template.
  4. Click Save changes.

Include product review invitations

If you use product reviews for your business, you can turn on the option to include them in your invitation emails.

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Product Reviews.
  2. Under Turn product review invitations on, activate the Enable to start getting product reviewstoggle.
  3. Fill in the SKU (Stock Keeping Unit), GTIN (Global Trade Item Number) and MPN (Manufacturer Part Number). These fields are optional.
  4. Click Save changes.

Invite customers

You can choose to invite customers from the past 1 week to 6 months.

  1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More. Select Past Orders.
  2. Under Select all your orders from the past, choose the period you want.
  3. Click Sync up orders to save.

Add or delete a TrustBox widget

Add a widget

You can add multiple TrustBox widgets to your web pages using your PrestaShop integration.

    1. In PrestaShop, go to Modules > Module Manager. Click on the Trustpilot tab on the left hand menu, under More.
    2. Click the TrustBox tab on the top menu.
    3. Select the widget and layout you would like to use.
    4. Choose which page you would like to display the widget on. You can then preview the widget by dragging and dropping it onto your on-site display.
    5. Once you are happy with the position and configuration, click Publish changes.

Delete a widget

If you want to delete a widget from your site:

  1. Hover over the widget and click on the trash bin icon on the right corner. Click Publish changes.
  2. A pop-up will appear to tell you the changes have been made. Click Done.

Manage multiple stores

  1. Once the integration has been installed, select the shop you’d like to configure from the drop-down in the upper right corner. Making changes to the plugin while in the All shops configuration will affect all of your shops.
  2. Click the Trustpilot integration in the left-hand menu.
  3. Use your Trustpilot Business credentials to log in. Select the Business Unit that corresponds to the store(s) you chose.
  4. Review the terms, select I understand and accept, then click Confirm.
  5. If asked to reinstall with the same settings, select Skip.
  6. Configure the integration settings for the store/domain you’ve just selected.

The following invitation features cannot be configured for each store - the settings will apply across all stores:

  • Product review on/off switch
  • All settings in the Invitation tab except ‘Additional language settings’

The following invitation features can be configured for each store:

  • Advanced product review settings
  • Additional language settings
  • Past orders

Now the integration is set up for the selected store. Repeat the above for your other PrestaShop stores.

Use a different service review invitation template for each store

If the integration detects that you have multiple domains under the same business, you’ll be able to change the language settings for each store.

This feature is not supported if you configured your multi store setup using a 3rd party plugin.

The email template selected under Select settings for all websites will apply to all stores. To create an exception, click +Add additional languages. Then, you’ll be able to specify the email template for individual websites with the following setting options:

  • Website: Select the website/store for which you want to use a different email template.
  • Language: Filter for email templates to be shown in this language.
  • Email template: Shows the service review email templates you have available in the chosen language.

Adding widgets across multiple stores in the same business unit:

The integration’s widget preview will always show the first store you installed the plugin on. Publishing a widget on the Landing, Category, or Product page will publish the same widget across all of your stores within the business unit.

If you’d like to publish a different service review widget in each store, click Add a new page and add the web address of the relevant store.

This should only be used to add service review widgets.

Disconnect or delete the integration

Disconnect the integration

Don’t want to use the integration anymore? No problem. Follow these steps to disconnect it:

  1. In PrestaShop, click on the Trustpilot tab on the left hand menu.
  2. Under Settings, click Clear the Integration Key. Then click Save changes.

Delete the integration

If you would like to delete the integration:

  1. In PrestaShop, go to Modules > Module Manager.
  2. Find Trustpilot reviews. Click the drop down symbol beside Configure.
  3. Click Uninstall.

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