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Browse the Trustpilot Support Center to find info on Google Seller Ratings, Rich Snippets, TrustBoxes, Product reviews, plus how-to guides for editing your reviews and account settings

Trustpilot Glossary

We've created this page to give you a short introduction to some of the most popular terms we use, as we know some of them may be a bit confusing at first.

We've linked each term to another article that has in-depth information about that product, feature or thing - click on any term to read a more in-depth explanation.

A

APIs

Application Programming Interface is a set of routines, protocols, and tools for building software applications. An API specifies how software components should interact. Tasks become automated without any user intervention or knowledge. APIs allow you to merge Trustpilot review invitations and response processes into your CRM or email client, adding to the security and customization options of your current system.

Automatic Feedback Service

The Automatic Feedback Service (AFS) is one of Trustpilot’s invitation methods. When configured with your webshop or email system, the AFS sends an email to customers, inviting them to write a review of their buying or service experience on Trustpilot.

B

Basic Invitations

Basic Invitations is an invitation method where you invite your customers to leave a review on Trustpilot using your own email service. You simply copy the link found under the Basic Invitations module, and paste it into the emails you send to your customers.

Business Generated Links

Business Generated Links is another of Trustpilot's invitation methods and is designed mainly for companies that are not allowed to share their customers' personal information with third parties. This method is often used by financial and healthcare institutions.

Business Portal

The Business Portal refers to a company's Trustpilot business account. Companies can access the business portal by signing in through the business log in page.

C

Category badge

The Category badge displays a company’s ranking in a particular category.

Compliance Team

Trustpilot's Compliance Team is part of a larger unit within Trustpilot called Trust & Transparency. Our Compliance Team safeguards trust by protecting Trustpilot's review platform from fabricated reviews or other misuses of our service, and combating fraudulent behavior. They help to ensure that users and companies are following Trustpilot’s guidelines.

D

Dashboard

The Dashboard is the landing page business users are sent to when logging into their Trustpilot Business Portal. The Dashboard consists of two main elements: statistics showing how you are performing, and a checklist that suggests what to do next in order to collect, manage and share your reviews.

E

Embedded review form

The Embedded review form is a version of the review form designed to be embedded in the check-out flow inside a company's web page, which allows customers to post reviews on Trustpilot directly from a company's website.

F

Facebook Like Box

The Facebook Like Box is a feature that can be added to a company's profile page. It is designed to boost customer confidence.

G

Google Seller Ratings

Google Seller Ratings is an automated extension type that showcases advertisers with high ratings. Google gathers seller ratings from reputable sources - including Trustpilot - that aggregate business reviews.

Guarantee Box

The Guarantee Box is a feature that can be added to a company profile page. It is designed to promote a service that a company can offer their customers.

I

Invitation history

A business's invitation history can be found in the Trustpilot business portal under the invitations module. It provides an overview of any invitations that have previously been sent to your customers.

M

Marketing Assets

We have a library of Marketing Assets containing brand assets for companies to display on their websites and templates for social media sharing, as well as offline marketing material. Among other things, it includes the Trustpilot official branding graphics, logos and stickers.

Manual Review Invitations

Manual Review Invitations is an invitation method which involves manually entering customer data, uploading a file with customer data, or copying and pasting data.

Multiple reviews

TheMultiple reviews feature gives your repeat customers the opportunity to leave a new review after each buying or service experience.

O

Organic Reviews

We define organic reviews as reviews written by customers on their own initiative and without receiving an invitation from a company.

Optimized invitation email template

The optimized invitation email template refers to Trustpilot's ready-made email template. We've tried and tested different designs to come up with the most effective and this is it! This is the invitation email your customers will receive to review your services, and it can be customized to fit your brand or sent as is.

P

Product reviews

Product reviews give customers the opportunity to review specific products they've purchased. Other customers can then read these when making a purchase decision. They are implemented directly on your product webpage.

Promotion Box

The Promotion Box is a feature that can be added to a company's Trustpilot profile page. It is designed to raise customer awareness about your company’s brand and customer service.

R

Reference number

The reference number is the term that a company uses to identify specific customer transactions in their database. For example, some companies identify transactions using an order ID, customer ID, or booking number, and users may be asked to provide a reference number when leaving a review.

Review Tagging

Review tagging is a Trustpilot feature that lets you categorize or tag reviews to correspond with important aspects of your business. Review tagging allows you to analyze your performance by segment, and monitor the main themes of service reviews.

Rich Snippets

Rich Snippets is the term used to describe the structured data markup that websites can add to their existing HTML, which allows search engines to better understand what information is contained on each web page.

S

Sender information

Sender information is required to set up the Automatic Feedback Service. You are asked to fill in your Sender Name and Sender Email - this information will appear in your customers’ inboxes when they receive your email invitation and will also ensure that your invitation emails reach your customers’ inboxes instead of their junk mail.

SPF record

An SPF record (Sender Policy Framework record) is a type of Domain Name Service (DNS) record that identifies which mail servers are permitted to send emails on behalf of your domain. An SPF record prevents spammers from sending unauthorized emails from your website, and ensures that your customers don’t receive spam emails purporting to come from your business.

T

Template Editor

The template editor is a tool allowing businesses to create a review invitation email to send to customers. It can be found under the invitations module in the business portal.

TrustBox

TrustBoxes are widgets that can be embedded into your website to showcase your most recent reviews, TrustScore, and star rating.

TrustBox Signature

The TrustBox Signature is designed to be embedded in your email signature, and allows you to include your current TrustScore in all the emails you send.

Trustpilot Labs

Trustpilot Labs is an experimental platform that gives Trustpilot customers free access to our new prototypes.

Trustpilot Support Center

Trustpilot Support Center is a website that hosts useful information about Trustpilot in seven different languages. Businesses and reviewers can find how-to guides and helpful articles about our products, platform, processes and guidelines.

TrustScore

The TrustScore is a measure of customer satisfaction based on the service reviews you collect on Trustpilot. The TrustScore formula uses a Bayesian average and takes many factors into account, such as the number of reviews, the age of the reviews and the star rating of each review.

U

Unique Links

A Unique Link is another Trustpilot invitation method. It is a link that lets customers post service reviews without having to log in to Trustpilot. Each Unique Link is generated and stored on the inviting company’s server. This method is often used when customer information is confidential and cannot be shared with Trustpilot.

Note: Some of these services are only available to paying Trustpilot subscribers.

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