Hello! How can we help?

Browse the Trustpilot Support Center to find info on Google Seller Ratings, Rich Snippets, TrustBoxes, Product reviews, plus how-to guides for editing your reviews and account settings

​How to add the TrustBox Signature to your emails

The TrustBox Signature allows you to put trust directly into your email signature, and promote your online reputation with every outgoing email.

TrustBox Signature Overview

  • Dynamic: The TrustBox will update automatically to show your current TrustScore.
  • Different layouts: There are 4 layouts to choose from, and they’re all mobile-ready.
  • Straightforward implementation: Instructions are available for the most popular email clients.

Did you know that we also have TrustBoxes for your email marketing campaigns? Learn more about the TrustBox Newsletter.

Step 1: Configure your TrustBox Signature

  • Go to Integrations > TrustBox Signature
  • Pick the layout you’d like to use
  • Select your email client

Step 2: Add your TrustBox Signature in your email client

The implementation steps vary depending on what email client you use. Make sure to follow the instructions listed for your email client to ensure that the TrustBox is added to your email signature correctly.

Gmail

Copy-paste the TrustBox Signature directly into your signature editor. Your signature will update automatically and show your current TrustScore. Expect a delay of up to 24 hours due to caching.

  1. Open Gmail
  2. Click the Settings gear in the top right toolbar
  3. Select Settings from the drop-down menu
  4. Under General settings scroll down to the signature section
  5. Copy-paste your TrustBox Signature where you’d like it to appear
  6. Scroll down to the bottom of the page and click Save Changes

Note: Gmail’s mobile apps only support plain text signatures, so the TrustBox Signature will not show on your mobile app (iOS or Android).

Inbox by Gmail

Copy-paste your TrustBox Signature directly into your signature editor. Your signature will update automatically and show your current TrustScore. Expect a delay of up to 24 hours due to caching.

  1. Open Inbox
  2. Go to the Main Menu in the top left corner
  3. Scroll down and choose Settings
  4. Select Signature settings
  5. Copy-paste your TrustBox Signature where you’d like it to appear
  6. Click Done to save

Note: Inbox by Gmail’s mobile apps only support plain text signatures, so the TrustBox Signature will not show on your mobile app (iOS or Android).

Outlook 2010-2016

Add the TrustBox Signature directly into your HTML signature. This will ensure that your signature stays dynamic and automatically updates to show your current TrustScore. Expect a 20 minute delay due to caching.

  1. Open Outlook
  2. Go to File > Options > Mail and click on Signatures
  3. Create a new signature or note down the name of your existing signature (e.g. “signature”) and click OK to close the signature editor.
  4. Close Outlook
  5. Locate the folder where Outlook saves your email signature with one of these options:
    1. Go to Start Menu > Run and open
      On Win 7-10 or Vista:

      %userprofile%\AppData\Roaming\Microsoft\Signatures
      On Win XP-2003:

      %userprofile%\Application Data\Microsoft\Signatures
    2. OR in Explorer, navigate to C:\Users\YourUserName\AppData\Roaming\Microsoft\Signatures TIP: If you can’t see the folder AppData, you can configure your file system to show hidden files and folders from View > Options > View Folder Options
  6. Locate the .htm file of your signature and open with Notepad, e.g. signature.htm
    1. Now you should see 3 files created for your signature (.htm, .rtf, and .txt). Edit the .htm file.
      TIP: If you can’t see the file extensions, you can configure your file system to show them from View > Options > View Folder Options
  7. Copy-paste the HTM code of your TrustBox Signature at the bottom of the file, just above the </body></html> closing tags and save the file.
    TIP: If you want to position the TrustBox at a different spot, for example above your legal disclaimer, locate the <p>...</p> tag of the disclaimer in the .htm file, and paste the TrustBox code just above that.
  8. If you are using Outlook 2010, please follow the additional steps below.

Important note if you are using Outlook 2010

Outlook 2010 automatically embeds all images into your emails as inline images, which means that in order to keep the TrustBox Signature dynamic, you need to change Outlook’s default configuration in the Windows registry.

IMPORTANT: Make sure that you back up and know how to restore your registry just in case a problem occurs. Using Registry Editor incorrectly can cause serious, system-wide problems that may require re-installment of Windows to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

  1. Close Outlook
  2. Go to Start Menu > Regedit
  3. Open the Mail folder, which is located under HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Options\Mail
    1. If there is no Mail folder under Options, then you can create one by clicking on Edit > New > Key and adding a new key called Mail
  4. In the Mail folder, click on Edit > New > DWORD (32-bit) Value
  5. Name the new value exactly: Send Pictures With Document
  6. Close Regedit
  7. Restart Outlook

Outlook Webmail (Outlook.com or Office 365)

Copy-paste your TrustBox Signature directly into your signature editor. Expect a 20 minute delay due to caching.

  1. Log in to Outlook Webmail
  2. Go to Mail Settings > Options (top right corner)
  3. Select Email signatures from the options
  4. Copy-paste your TrustBox Signature where you’d like it to appear
  5. After pasting, click on the Paste icon and then Paste simple html
  6. Click Save

Apple Mail

You have the option to copy-paste your TrustBox Signature into your signature editor or alternatively, add the HTML code directly into your signature’s HTML. Expect a 20 minute delay due to caching.

We strongly recommend using Google Chrome for Apple Mail. If you use Safari, you run the risk of having issues with your layout when copy-pasting, and your TrustBox may not stay dynamic.

  1. Open Mail
  2. Go to Mail > Preferences and then click Signatures
  3. Select the signature you want to edit
    1. If you are using Mail version 10 (Mac Os Siera) you need to disable Always Match My Default Font before pasting your signature.
  4. Copy-paste the TrustBox Signature where you’d like it to appear
    1. You will see the images appear as empty boxes, which is normal. After the signature is saved, the images will display in your emails.
  5. Close the pop-up window to save

Advanced setup using the HTML code

If you run into any issues with the copy-paste method, remember that you can add the TrustBox Signature directly into your HTML signature code.

  1. Open Mail
  2. Go to Mail > Preferences and then click Signatures
  3. Select the signature you want to edit and just add an extra line to it
  4. Close Mail
  5. Locate the folder where Mail saves your email signature
    1. In Finder, click on Go > Go to Folder and enter: ~/Library/Mail/V4/MailData/Signatures
    2. If you can’t find the signatures folder under /V4/ try under /V3/ or /V2/
  6. Locate the .mailsignature file of your signature and open it with TextEdit
    1. If you added a new line in step 3, then simply look for the last modified file
    2. Alternatively open AllSignatures.plist in TextEdit, find your signature by name and note down its SignatureUniqueId - the file name will be UniqueID.mailsignature
  7. Copy-paste the HTML code of your TrustBox Signature at the bottom of the file
  8. Save and open Mail again

Thunderbird

You have the option to copy-paste your TrustBox Signature into your signature and save it as a new HTML signature or alternatively, add the HTML code directly into your signature’s HTML.

  1. Open Thunderbird
  2. Create a new email message, which only contains your existing email signature
    1. TIP: Make sure your account is configured to compose messages in HTML format from Tools > Account Settings > Composition & Addressing
  3. Copy your TrustBox Signature. Go to Thunderbird's Signature Text and click the area you'd like the signature to appear.
  4. Then go to Insert > HTML. A box will appear. Paste your signature into the box and click on Insert.
  5. Go to File > Save As > File
  6. Save the email message as an html file, e.g. signature.html
  7. Open Tools > Account Settings
  8. Enable Attach the signature from a file instead (text, HTML or image) and choose the signature.html file you created in step 5
    1. Alternatively, if you are already attaching an html signature, you can also just copy-paste the TrustBox Signature HTML into your signature’s html file

Other email clients (unsupported)

In most cases, you should be able to add the TrustBox Signature by copy-pasting it or by using the HTML code directly. Always test to see that the TrustBox is dynamic.

  • Lotus Notes
  • Outlook 2011, 2007 or older - Keep in mind that Outlook will add the TrustBox Signature as an inline image, which will not be dynamic. Try adding it to your HTML signature instead.
  • Outlook for Mac - Keep in mind that Outlook will add the TrustBox Signature as an inline image, which will not be dynamic. Try adding it to your HTML signature instead, and note that you might need to use the code snippet provided for Outlook 2010-2016.
  • Windows Live Mail - Keep in mind that Windows Live Mail only supports text-based signatures. If you want to have any styling or dynamic elements, you need to create an HTML signature.

We can’t guarantee that the TrustBox Signature will work in email clients that we haven’t mentioned in this article. But please let us know if you have success adding it to another email client, and we’ll add it to this documentation.

Comments

0 comments

Please sign in to leave a comment.