Trustpilot allows reviewers to write multiple reviews about the same company after each time they have a separate buying or service experience.
Why write multiple reviews?
Companies and their products are always changing, for better or worse, and relevant feedback can help customers make more informed shopping decisions if they know where they can read a review about a company, and that the experience is recent. We believe new reviews can help reinforce trust and credibility between customers and companies.
If you have made a new purchase or had a new service experience with a company that you believe has improved and deserves a second chance, write a new review about their service and let them and other customers know about the improvements.
On the other hand, if you have recently experienced bad service with your favorite company, give them your feedback and write a new and constructive review on their Trustpilot profile page. Most companies welcome feedback and see it as valuable insight on how to improve their services.
How can I write multiple reviews?
In the past, a user would have to edit their old review about a company in order to update the content. Now you simply write a new review after each buying or service experience. They will appear like this on the company profile.
Your latest review will appear first along with the company's reply. All your earlier reviews will be available underneath.
You can write a review on Trustpilot for each experience you have had with a company. This means that if you have had multiple experiences, you can write multiple reviews. To avoid flooding, you can write a maximum of one review in each 24-hour period, with the only exception to this being if you have been invited by the company to review them multiple times.
You can read more about how to write a review, and editing existing reviews in our review FAQ