Introduction to Business Generated Links

Business Generated Links are a great invitation method for businesses who require a higher level of data security for privacy reasons. Read this article to learn more about what they are and when you should use them. 

IMPORTANT

The Business Generated Links invitation method is only available to new Trustpilot Business customers in specific industries.

What is a Business Generated Link?

It's a link that invites customers to leave service and product reviews without logging in to Trustpilot. Each Business Generated Link is specific to a particular customer order, and is generated and stored on your business’s own server. The link can be sent to customers via email, allowing them to click through and write a review.

When you use Business Generated Links, all other Trustpilot invitation methods will be disabled, except for Basic Invitations.

 

How does it work?

When your customer clicks on a Business Generated Link, they'll be forwarded to Trustpilot to write a review. Just prior to writing the review, the customer’s personal data is decrypted and added to the form on their web browser. Personal data is processed, but not stored with Trustpilot at this stage.

It's only when a customer agrees to Trustpilot’s Terms and Conditions and Privacy Policy, and clicks to submit their review, that their personal data gets processed and stored on Trustpilot's server.

Check out the flowchart below for a detailed look at the data’s journey.

Business Genereated Links Data Flowchart

What does a Business Generated Link look like?

Here's an example of a global link: https://www.trustpilot.com/evaluate-bgl/<domain>?p=<payload>

The <domain> in the example is replaced with your business's website address, and the <payload> includes an encrypted version of your customer's name, email address, reference number, and optionally, service tags and product SKUs.

Intended implementation

We recommend using Business Generated Links with the Embedded Review Form, to ensure your customers won't have to sign in via Facebook or email to write a review. 

Note: Use of the Embedded Review Form is restricted, and the implementation doesn't allow your site and Trustpilot to communicate with each other.

How secure is customer data in a Business Generated Link?

With Business Generated Links, the entire <payload> is illegible using 256-bit AES encryption, to ensure secure transfer of personal data across the internet. 256-bit encryption is NSA approved and used by the U.S. federal government to securely transfer data over the internet.

What's the difference between Business Generated Links and Unique Links?

The main difference between Business Generated Links and Unique Links is the level of data encryption for your customers’ data. Since Business Generated Links protect customer personal data using more advanced encryption, they offer more security. 

Ready to use Business Generated Links? To set them up, check out this article for developers.

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